Vanessa

IVE - Dental Assistant

Introduction

A highly motivated and adaptable dental support professional with hands-on experience working with US-based dental providers. Skilled in verifying dental insurance eligibility, benefits, and coverage details across preventive, basic, and major services to ensure accurate treatment planning and billing. Experienced in communicating insurance benefits and patient out-of-pocket estimates in a clear, patient-friendly manner. Strong background in reviewing and updating medical histories to support safe and compliant care, as well as coordinating pre-appointment requirements to ensure smooth patient flow. Known for attention to detail, efficiency, and a patient-focused approach, with a commitment to continuous growth and delivering quality support in a fast-paced dental healthcare environment.

Work Experience

US based client - Irvine Dental Studio (AUG 2025 - APRIL 2026)

Virtual Dental Assistant

Concentrix - Baguio City (Aug 2023 – Dec 2023)

Customer Service Representative Fraud Analyst

Verrific Dental Insurance Verifier (Jan 2023 –July 2023)

Dental Insurance Verification

Sitel Group Corporation Baguio City (Jan 2019 – Jul 2019)

Customer Service Representative

LeadPro and SmileTravel and Tours (Contractual)

Executive Assistant

Work Related Skills

Setting up patient appointments.

Remind patients of their appointment.

Greet and accommodate patients.

Answer calls and patient inquiries.

Encode and maintain patient information.

Billing insurance claims.

Calling and checking the patient's EOB from the insurance provider and insurance breakdown.

Knowledgeable in ADA and CDT codes.

Experienced in periodontal charting.

Has a working knowledge in a variety of softwares such as Dentrix, Eaglesoft, Denttio, Softdent, Open Dental, Curve Dental, and others.

Interest

Painting

Motto

Excellence is not an act, but a habit—consistency, integrity, and dedication in all that I do.