Vanessa

IVE - Dental Assistant

Introduction

A highly motivated and adaptable professional with a strong foundation in customer service, known for effective communication, problem-solving, and conflict resolution skills. Eager to transition into a new career and apply my ability to learn quickly, attention to detail, and passion for helping others in a dynamic and challenging role. Committed to continuous growth and contributing to the success of a forward-thinking organization.

Work Experience

LeadPro and SmileTravel and Tours

Executive Assistant (Contractual)

Concentrix - Baguio City

Customer Service Representative Fraud Analyst (Aug 2023 – Dec 2023)

Verrific Dental Insurance Verifier

Dental Insurance Verification (Jan 2023 –July 2023)

Sitel Group Corporation Baguio City

Customer Service Representative (Jan 2019 – Jul 2019)

Work Related Skills

Setting up patient appointments.

Remind patients of their appointment.

Greet and accommodate patients.

Answer calls and patient inquiries.

Encode and maintain patient information.

Billing insurance claims.

Calling and checking the patient's EOB from the insurance provider and insurance breakdown.

Knowledgeable in ADA and CDT codes.

Experienced in periodontal charting.

Proficient in a variety of softwares such as Dentrix, Eaglesoft, Denttio, Softdent, Open Dental, Curve Dental, and others.

Interest

Painting

Motto

Excellence is not an act, but a habit—consistency, integrity, and dedication in all that I do.