Shantel

IVE - Dental Assistant

Introduction

I am a highly positive and adaptable person with four years of comprehensive BPO experience, transitioning from a major retail account (Amazon) to specialized healthcare customer service. Backed by initial expertise as an IT Admin Staff, I enthusiastically embrace new challenges and leverage my strong commitment to continuous learning to achieve excellence in every role I undertake.

Work Experience

Computer Troubleshooters Philippines, Inc. (June – September 2018)

IT/Admin Staff

Sutherland Global Services (August 2018 – September 2021)

Customer Sales Representative/Technical Support – Amazon Department

Ventra Health Global Services, Inc. (February 2024 – October 2024)

Contact Center Specialist – Billing Department

Work Related Skills

Setting up patient appointments.

Remind patients of their appointment.

Greet and accommodate patients.

Answer calls and patient inquiries.

Encode and maintain patient information.

Billing insurance claims.

Calling and checking the patient's EOB from the insurance provider and insurance breakdown.

Knowledgeable in ADA and CDT codes.

Experienced in periodontal charting.

Has a working knowledge in a variety of softwares such as Dentrix, Eaglesoft, Denttio, Softdent, Open Dental, Curve Dental, and others.

Interest

I love playing volleyball, which showcases my teamwork and competitive spirit, and cooking, where I demonstrate attention to detail and my creativity

Motto

With patience, a positive mindset, and a passion for learning, every challenge becomes a stepping stone.