Marcel

IVE - Dental Assistant

Introduction

Hi there! I have experience working as Customer Service Representative and as a General Virtual Assistant. I enjoy helping people, solving problems, and making sure everything is organized and running smoothly. I am good at talking to people, working under pressure, and paying attention to details. I am a fast learner, always ready to help, and I work with a positive attitude.

Work Experience

Remote

Virtual Assistant-Virtual Training CPR

February 2024 - May 2025

• Provided administrative support to AHA-aligned third-party training center.
• Managed email correspondence and responded to client inquiries in a timely manner.
• Coordinated logistics for CPR/BLS certification sessions, including scheduling and student registration.
• Assisted with maintaining and updating training calendars, records, and certification documentation.
• Delivered real-time virtual support to students and clients during training sessions and follow-ups.
• Utilized the GoHighLevel (GHL) platform to manage CRM tasks, automate follow-ups, track leads, and streamline communication workflows.

RMS COLLECT PHILS., INC. (IQOR)

Subject Matter Expert

September 2021- January 2024

• Providing knowledge, resources, and information to support agents.
• Address customers' concerns accurately and promptly.
• Coaching and training agents on improving Customer interaction.
• Show a comprehensive knowledge of products and services.

RMS COLLECT PHILS., INC. (IQOR)

Customer Service Representative and Technical Support Representative

December 2018 - September 2021

• Handling calls related to billing inquiries and payments.
• Assisting customers with troubleshooting concerns related to other services, such as Amazon Prime services and subscriptions.
• Identifying and solving customer problems.
• Helps customers with complaints and questions, gives customers an understanding of the products and services, takes orders, and processes returns.

Work Related Skills

Setting up patient appointments.

Remind patients of their appointment.

Greet and accommodate patients.

Answer calls and patient inquiries.

Encode and maintain patient information.

Billing insurance claims.

Calling and checking the patient's EOB from the insurance provider and insurance breakdown.

Knowledgeable in ADA and CDT codes.

Experienced in periodontal charting.

Has a working knowledge in a variety of softwares such as Dentrix, Eaglesoft, Denttio, Softdent, Open Dental, Curve Dental, and others.

Interest

I enjoy learning new things and constantly look for more efficient ways to complete my tasks. In my free time, I enjoy listening to music and watching movies.

Motto

Life is not about finding yourself. Life is about creating yourself.