Jackielyn

IVE - Dental Assistant

Introduction

I have experience in the medical healthcare BPO industry, where I handled patient eligibility and benefits verification, created authorizations and referrals, and served as the primary point of contact between providers, healthcare facilities, clinics, and insurance companies. My role required strong attention to detail, accuracy, and clear communication while working closely with insurers and medical providers. I am highly organized, proactive, and enthusiastic about contributing my skills to support efficient and seamless healthcare operations.

Work Experience

OPTUM (JULY 2023 – OCT 2025)

Healthcare Associate

WIPRO (JAN 2022 – MAY 2023)

Travel Associate

Work Related Skills

Setting up patient appointments.

Remind patients of their appointment.

Greet and accommodate patients.

Answer calls and patient inquiries.

Encode and maintain patient information.

Billing insurance claims.

Calling and checking the patient's EOB from the insurance provider and insurance breakdown.

Knowledgeable in ADA and CDT codes.

Experienced in periodontal charting.

Has a working knowledge in a variety of softwares such as MacPractice, Dentrix, Eaglesoft, Denttio, Softdent, Open Dental, Curve Dental, and others.

Interest

I am interested in healthcare support and patient coordination, with a focus on improving patient experience and ensuring efficient processes. I am also passionate about continuous learning, professional growth, and strengthening my skills to better support patients and healthcare teams.

Motto

Integrity, compassion, and care in every detail.